Managing IT has gotten overwhelming for most modern organizations. Teams struggle with high and unpredictable operational costs, where even the most qualified employees simply don’t have the bandwidth to build and maintain expertise across these systems.
All this leads to drained resources, stifled innovation, and teams that are stretched thin as they struggle to keep every system running smoothly.
Managed IT services offer two primary solutions here. First, they allow your team to refocus on core competencies by handling complex IT tasks, so you’re not bogged down by technical details.
Second, managed services can significantly reduce expenses while still delivering excellent outcomes to customers and stakeholders alike. By leveraging external expertise, organizations can optimize their operations, enhance efficiency, and achieve better results without incurring excessive costs.
Sometimes though, it’s less obvious that your org would be better off outsourcing more of your IT work. So before we get into whether Katalyst is the right choice for your organization’s managed services, let’s make sure it’s clear whether or not you need managed IT services in the first place.
Signs Your Organization Might Need Managed Services
1. High operational costs
- What to look for: You're spending a lot on business support services and want to cut costs.
- How managed services help: They can lower costs by making processes more efficient and using economies of scale.
2. Need for predictable tech spending
- What to look for: You want stable tech expenses for better budgeting.
- How managed services help: They offer consistent pricing models, helping to eliminate redundancies, cut waste, and plan for future expenses.
3. Gaps in team expertise
- What to look for: Your internal IT team might not have the experience or skills to handle a complex tech setup.
- How managed services help: They can fill in the gaps and augmenting your team’s skills, with partial or complete solutions to IT outsourcing.
4. Specialized application needs
- What to look for: You have specific application needs that your IT team doesn’t have the time to master.
- How managed services help: They can free the IT resources up to better support core applications that are more closely aligned with the purpose of the organization
5. Frequent downtime and tool problems
- What to look for: You're dealing with lots of downtime or tools that don’t work right
- How managed services help: They offer proactive monitoring and maintenance to keep everything running smoothly.
6. You’re overwhelmed
- What to look for: The organization feels overwhelmed by a mountain of technical issues, backlogs, and accumulated technical debt.
- How managed services help: Providers can help alleviate this burden by addressing and reducing technical debt, providing structured approaches to resolve outstanding issues, and implementing preventive measures to avoid future overwhelm.
7. Compliance confusion
- What to look for: You’re unsure about meeting compliance requirements.
- How managed services help: They provide expertise in compliance standards and can guide you in meeting these effectively.
Why do organizations turn to Katalyst?
Katalyst offers flexible managed services tailored to your needs, providing as much or as little support as required to enhance your team’s efficiency. We ensure your network admin can enjoy time with family without work interruptions.
- We simplify the complex. Managing technology is intricate and nuanced, but we take it off your hands and deliver outcomes to you. You can be as hands-off or hands-on as you want.
- Frictionless experience. Working with us should feel like working with your own team. If you think of us as merely a vendor, then something is going wrong on our end. We plug right into your organization at a level that works best for you.
- We never stop striving for excellence. Communication with our customers is a priority. We’re always asking for feedback and conduct regular formal reviews—whether weekly, quarterly, or monthly. We take these reviews seriously to improve our services and model, providing the fuel to enhance our offerings continually.
- We prioritize great communication. We like to ask, "If we woke up in your shoes, what would we do?" Our communication style is unique, offering a direct, two-way dialogue between our team and yours, which customers tell us adds tremendous value.
- It's not an all-or-nothing setup. We don't need to be a total solution; we can augment your team as needed and improve their lives. For example, the network admin can enjoy dinner with their family after work without worrying about being interrupted by issues.
Unlike many MSPs, we prioritize client satisfaction enough to offer exit clauses in our agreements, so you can leave easily if you’re not fully satisfied — our guarantees ensure we will always do right by our customers.
That’s part of the reason our 30-day rolling customer satisfaction score is over 94% when we survey the organizations we work with.
We’d love to show you why. To get started, call 704-790-4440 or book a call today.
